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Universitatis Babes Bolyai
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No. 58, 2013, Issue 3

CONTENTS

 
Title: SERVQUAL VERSUS SERVPERF: MODELING CUSTOMER SATISFACTION AND LOYALTY AS A FUNCTION OF SERVICE QUALITY IN TRAVEL AGENCIES
Author: O.I. MOISESCU, O.A. GICA
Pages: 3-19 abstract (*.PDF)
Jel Classification: M31, L30
DOI  
Title: TECHNICAL EFFICIENCY OF SOUTH AFRICAN BANKS IN GENERATING INTEREST AND NONINTEREST INCOME: A STOCHASTIC FRONTIER ANALYSIS
Author: G. VAN DER WESTHUIZEN, G.E. BATTESE
Pages: 20-42 abstract (*.PDF)
Jel Classification: C50, G21, L21
DOI  
Title: HOW FOREIGN PARTICIPATION IMPACT COMPANIES' PERFORMANCE: EMPIRICAL EVIDENCE FROM ROMANIA
Author: S.G. MASCA, M. CIUPAC-ULICI
Pages: 43-60 abstract (*.PDF)
Jel Classification: F21, F23, F43
DOI  
Title: HUMAN RESOURCE MANAGEMENT PRACTICES AND HOTEL INNOVATION
Author: C. OSOIAN, A. PETRE
Pages: 80-89 abstract (*.PDF)
Jel Classification: M12, L83
DOI  
Title: SELECTED SOCIAL MEDIA ANTECEDENTS: ATTITUDES TOWARDS AND BEHAVIOURAL IMPACTS ON ITS USAGE AMONG CONSUMERS IN A DEVELOPING COUNTRY
Author: N. DLODLO, M. DHURUP
Pages: 90-109 abstract (*.PDF)
Jel Classification: M220
DOI  
Title: BOOK REVIEW MUTANOV GALYM, MATHEMATICAL METHODS AND MODELS IN ECONOMICS, ALMATY: AL-FARABI KAZAKH NATIONAL UNIVERSITY, 2011
Author: Diana-Andrada Filip
Pages: 110-111 abstract (*.PDF)
Jel Classification:
DOI